FAQ

1. What is an in-cart service? Basically, this program is a high-speed computerized system that is able to add the sneaker of your choice into your cart within milliseconds (On release day). Our program eliminates the possibility of you having to wait in lines for raffle tickets,camping out, etc.

2. Does this service gaurantee that I get the shoe? No, there is NO in-cart service that can guarantee 100% success. Our service simply gives you a very high chance of getting a release that is limited or hard to get without using our in-cart service. However, if for any reasonour service is not successful, a FULL refund will be issued.

What is Sole Quick? Sole Quick is a company that gives its clients the opportunity to access exclusive footwear by placing an "in-cart" order or simply shopping in our "in-hand" section.All items are 100% authentic or you will receive a full refund!

3.Do I need to have a Nike account? Yes, in order to use our service and be successful, you must have an active Nike account.

4. Is my order refundable? Yes, if for any reason we are unable to fulfill your ATC order, you will recieve a FULL refund. However, if your order was fulfilled and you simply missed your opportunity to check out because of other reasons, we will not refund your order ( We do not give refunds for oversleeping, etc.)

5. What's the best way to contact Sole Quick? The best way to contact us is via email at SoleQuickATC@gmail.com

6. Can I place multiple in-cart orders for one shoe? You can place multiple orders IF each order has a separate Nike account. For example, you can't order the same shoe twice on one Nike account or Nike will cancel your order(s) entirely.

7. What time do I log in? On release day, you should login once you receive a text/email alert from us saying that your item has been carted. If you do not recieve that email/text you can log-in 4 minutes after the scheduled release time.

8. My shoes weren't in my cart...what do I do now? If your shoes weren't added to your cart, please file a refund request of the "refund" page. We can double check to see if your items were successfully carted so once we confirm that you were unsuccessful, a full refund will be sent. DO NOT submit a refund request if your item was in your cart. Violation of this rule could result in you being banned from ever using our service again.

9. Why are your prices so low? Are we purchasing the shoe? No, Our prices are not to purchase the actual shoe, you are paying for our in-cart service . Our service will greatly increase your chances of being able to get limited releases through Nike.com. (We do offer shoes for sale in the "in-hand" section.)

Release Day Procedure:

Make sure you are up and ready to checkout on the day of release for your selected shoe. (We do NOT refund for oversleepers).
Using a computer, wait until we send you an email alert to notify you that your item is in your cart.
If you haven't received an email notification by 10:30 ET, continue to refresh the "cart" page until Nike tweets that they have Sold Out.
If the shoes have been carted, complete the checkout process.
File a refund if your shoes were not added to your cart successfully.

PLEASE BE PATIENT AS SHOES CAN BE CARTED THROUGHOUT THE DAY